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The Terms and Conditions define how a user interacts with our services and defined the company’s stand on the said usage of service. This document governs the relationship a customer have with our services. Upon acceptance, a user will by default be agreeing to all the clauses mentioned below.
Tour Price: The tour price may change depending on how many people join the trip.
Accommodations: In some places, you won't find fancy hotels because they are in remote areas. So, don't expect things like 24/7 electricity, hot water, or Wi-Fi in these places.
Room Categories: The tour packages are based on standard rooms, no matter what level of hotel you choose. If you want an upgrade, you'll have to pay at the hotel (as per availability).
Similar Accomodation: If you're travelling with a big group, we might not have enough rooms in one hotel. So, if we need to book two or more hotels, the rooms may not be exactly the same. We'll try our best to make them similar, but please be understanding.
Special Requests: Any special requests, like early check-in or room preferences, depend on what's available when you arrive. If there are extra charges, you'll have to cover them.
Meal Plans: Meals are typically set menus or buffets, not à la carte. Snacks, drinks, soups, and desserts may not be included, and you'll need to pay separately for those (as per availability).
Alcohol: Although we do not promote the consumption of Alcohol at high-altitude areads but if you want to have alcohol in hotels or rooms, you'll need to follow the hotel's rules.
Triple Sharing Rooms: In triple-sharing rooms, we provide an extra mattress, not a full extra bed.
Water and Electricity: In hilly areas, there may be limited water and electricity. Some hotels have fixed schedules for hot and cold water. We're sorry for any inconvenience, and we appreciate your cooperation.
ID Requirement: The government requires all guests to show a valid photo ID when checking in at hotels thus it is mandatory for all guests to submit their IDs in the forms shared by their POCs/Sales Agents for hassle-free check-in.
Mandatory Driving License Submission for Bike Trips:
For all bookings where a motorcycle is selected as the mode of travel, it is mandatory for the participant to upload a valid Driving License (DL) and provide the corresponding Driving License number at the time of booking, in addition to any other required identification documents such as Aadhaar Card.
As rider safety is of utmost importance, JustWravel reserves the right to deny participation, vehicle allocation, or trip boarding to any individual who fails to provide a valid Driving License. This requirement ensures that all riders are legally authorized to operate a motorcycle and helps maintain the highest standards of safety, compliance, and responsibility within the riding convoy, thereby safeguarding both the individual rider and fellow participants throughout the journey.
Note: Submission of a Driving License is mandatory for all riders, irrespective of whether they are riding a rented motorcycle or their own motorcycle during the trip.
Camp Accommodations: Camps in places like Sarchu, Nubra, Pangong, Jispa, Chandratal, etc., are very basic, even though they have different categories. Although the Swiss Camps have attached bathroom facilities but running hot water and electricity are not available due to the remoteness of these locations. Thus, we appreciate your cooperation and understading as am adventure traveler in the same.
Possible Delays: Sometimes, due to unforeseen events like traffic, strikes, or other reasons, the vehicle may be delayed. Please be patient and board the vehicle as soon as it arrives to avoid further delays.
Vehicle Usage: The vehicle is only for the planned itinerary and not for your personal use.
No AC in Hilly Regions: In hilly areas, vehicles like Tempo Traveler, Innova, Xylo, Scorpio, or similar won't have air conditioning.
Volvo Bus: The Volvo bus from Delhi to the starting point of the tour is provided by a third party. While we arrange a replacement in case of a breakdown, it might take some time.
Lunch/Dinner Stops: The Volvo bus stops for lunch and dinner at predefined places are chosen by the vendor and not by us.
Tour Program: Please follow the tour program as closely as possible. We can't provide refunds if you don't join the group on time or if you leave early.
Discontinuation: If you have to leave the tour for reasons like illness or loss of travel documents, we can't refund unused services.
Pre-Tour Services: If you use pre-tour services but then don't join the main tour, there won't be any refund for unused services.
Behavior: We reserve the right to remove anyone from the tour if their behavior disrupts the experience for others.
Liabilities: Our immunities extend to our employees, directors, managers, and agents, but not to independent contractors.
Severability: If one condition is invalid, the others still apply. We're not liable for more than the total amount you paid for the tour.
Price Changes: Prices may change due to factors like fuel costs or airline/rail charges. You'll need to pay for any increases before departure.
Time Limits: If you have any issues with the tour, you must bring a legal claim within 10 days after the tour ends.
Booking through Agents: If you book through a travel agent, your contract is with them, and we're just a supplier.
Scheme Changes: We can change or withdraw any discount or offer at any time unless we specifically state otherwise.
If the company decides to make changes to your booked tour or holiday after you've already made your plans, here's what you can do:
You can go along with the altered tour or holiday plans.
Alternatively, you can opt for a different tour or holiday that the company suggests.
In either of these cases, you won't be able to claim any compensation for damages, extra expenses, or any other losses. If, for some reason, the company can't run a particular tour, they may refund your tour cost, minus their actual expenses related to your booking. You can't raise any concerns about this afterward.
The company won't be responsible for:
Any harm or accidents during your trip, whether it's due to illness, injury, delays, discomfort, theft, or any other reason.
Loss or damage to your baggage or personal belongings, even if it happens because of someone's negligence.
Issues like airlines overbooking, flight cancellations, or route changes. If you can't board your flight due to such circumstances, the company won't be liable, and you can't claim a refund or compensation.
If events beyond the company's control (like force majeure) affect your trip, they won't be held responsible for any resulting damages.
Brochure Accuracy
We're in the business of organizing travel and holidays, not running airlines, hotels, transport services, or any other facilities mentioned in our brochure. While we carefully select all the components of your holiday, we can't control the actions or defaults of the management or employees of these independent contractors. If any issues arise due to their actions, we can't take responsibility for them.
Scope of Activity
If your actions during our services cause damage or loss to our vendors or service providers (like airlines, hotels, and transport services), you agree to indemnify and hold us harmless from any claims.
Other Terms & Conditions
To finalize your booking with us, we require the initial deposit per person as specified for each tour package. Full payment must be received according to our payment terms. Failure to do so may lead to cancellation with a loss of deposit and applicable cancellation charges.
By accepting our Terms & Conditions, you agree to receive all transactional messages regarding your booking via WhatsApp, email, and SMS from JustWravel.
If your trip includes Adventure Travel Insurance provided by us or if you voluntarily opt for this insurance, you agree to provide accurate details required in the form shared by our team. Incorrect or incomplete information can lead to rejection of claims, and JustWravel will not be responsible for any denial of claims due to incorrect details provided. Kindly double-check all your information before submitting
If you choose to voluntarily discontinue your trip once it has started, you must submit a written form to the Trip/Trek Leader. The final decision regarding your discontinuation request will be made by our ground operations team at that moment. No refunds will be processed in these scenarios, and you acknowledge that all liabilities following the submission of this form are solely yours, and JustWravel will not be held responsible.
We reserve the right to:
Terminate the contract before the tour begins, with a refund of the initial deposit but no interest.
Make changes, substitutions, or withdrawals to any tour, holiday, excursion, or facility advertised. In these cases, we won't be liable for any resulting damages, expenses, or compensation claims.
No one except us, in writing, can change the terms and conditions mentioned in this brochure.
Health & Safety
We won't be liable for:
Any harm, injury, sickness, accidents, delays, discomfort, or misadventures during your trip.
Acts, omissions, defaults of independent contractors, their employees, servants, or agents engaged in providing services during your trip, even if they are negligent.
Loss or damage to baggage or personal effects, even if it's due to negligence.
Our liability for any claims related to the tour or holiday, including any consequential losses or expenses, is limited to the total amount paid for the tour.
If you have any complaints about our independent contractors' services, you must inform them in writing and provide a copy to our tour manager so that we can address the issue for the benefit of future clients.
Any claims or complaints must be submitted to us in writing within 10 days after the end of your holiday tour. Claims beyond this period won't be entertained.
Each condition mentioned here stands independently. If any provision is invalid, illegal, or unenforceable, the remaining provisions will still apply.
Tour prices are dynamic, and early bookers may get lower prices, while last-minute bookings may cost more. Prices in the brochure are based on prevailing rates at the time of printing and may change before departure, with any increases to be paid in full before your trip.
Force Majeure
In cases of acts of God, adverse weather, earthquakes, fires, war, invasions, rebellions, strikes, government actions, or other unforeseen events that force us to make changes or incur additional expenses, passengers will be responsible for these extra costs.
Bike Guidelines
Before you hop on that bike and roll with our crew, take a minute to go over these terms and conditions. We want everyone to be on the same page and ride safe.
1. Who's Who?
When we say "Justwravel," we mean the folks behind this website and the awesome trips we offer. And when we say "you," we're talking about you – the rider or the person checking out our website.
2. The Deal
Once you drop that deposit with us, you're telling us you're cool with these terms. So, it's like a virtual handshake between us.
3. What's What?
Alright, let's break it down:
Services Info: The stuff we put on the website is just to give you an idea of what we offer. It's not an official offer to sell you anything. Plus, our services might not be available everywhere, so keep that in mind.
No Guarantees: We try our best to keep everything accurate, but sometimes there might be a hiccup or two on the website. We're not perfect, and we can't guarantee that everything is always up-to-date.
Using Our ServicesNow, let's talk about the actual trips:Your Responsibility: Riding with us is at your own risk, and you're in charge of your bike and any passengers. Be a responsible rider, and make sure you know how to handle your bike. We're not here to teach you how to ride.
Know What You're Signing Up For: Before you book a trip, read up on what it involves. You need to know where we're going, how far we'll ride, and if it's a good fit for you. You should also have at least a year of riding experience and be good at it.
Watch Your Stuff: Keep an eye on your stuff during the trip. We're not responsible for anything you leave behind, even if you were distracted by the stunning views.
Get Checked Out: Before you join the fun, see your doc to make sure you're good to go. And if you're heading to the mountains, know about altitude sickness and be ready.
Special Needs: If you have any special needs, let us know when you book. We'll try to help, but sometimes we can't do it all.
No Smoking: Don't light up on our vehicles during the trip, and follow the local smoking rules when we're out and about.
Our Best Effort: We do our best to give you great service, but we don't own the restaurants or hotels. So, if something's not up to snuff, we can't take the blame.
Follow the Rules: Obey local laws and traffic rules. And if our tour manager makes a call for the group's safety, listen up. If you don't, you might have to find your own way home.
Luggage Rules: Leave the illegal stuff at home. We don't want anything that could get us or you in trouble.
Safety First: Your safety is super important to us. If we think it's not safe for you to ride, we'll have you finish the trip in the support vehicle. Sorry, no refunds in that case.
No Booze or Drugs: Don't drink or do drugs before or during the ride. It's just not cool. We can boot you from the tour if you do.
We Can Say No: We can choose who comes along on our trips. If your behavior isn't cool, we can ask you to leave, and you'll have to sort yourself out.
Your Responsibility: Finally, you're in charge of your safety and your passenger's (if you have one). We're not responsible for any mishaps.
Whew, that's a lot to take in, but it's all important stuff. So, if you're on board with these rules, let's hit the road and have an epic time!
| Bank Account Detail | |
|---|---|
| Name | Justwravel Pvt Ltd |
| Bank | ICICI Bank |
| Account Type | Current |
| Account Number | 158005500775 |
| IFSC Code | ICIC0001580 |
| UPI Transfer | |||
|---|---|---|---|
| UPI Id / Phone No. | msjustwravelprivatelimited.eazypay@icici | justwravel@upi | 8586842663 |
| QR Code |  |  | |
Travel can sometimes be impacted by circumstances beyond anyone’s control — including natural disasters, political unrest, pandemics, government restrictions, extreme weather conditions, or other unforeseen events. In such situations, JustWravel aims to offer maximum flexibility while balancing commitments made with hotels, airlines, transport partners, and other service providers. Depending on your trip category and cancellation timeline, you may be eligible for a refund, credit note, batch transfer, or alternate trip option. We encourage all travellers to carefully review the applicable policy before confirming their booking.
The above-stated policy is applicable only in scenarios where the respective hotels/vendors agree to provide a refund or issue a credit to JustWravel (applicable only for cancellations within 0-30 Days Window).
Guests who wish to postpone or shift their travel plans will be given date change flexibility, subject to availability and in accordance with government regulations, hotel/resort policies, blackout/seasonal peak dates, and other applicable norms. This is applicable provided that JustWravel is informed of such changes at least 30 days prior to the trip commencement date.
In the event of circumstances beyond reasonable control, including but not limited to acts of God, adverse weather conditions, earthquakes, floods, fires, war, invasion, rebellion, strikes, governmental actions, or any other unforeseen events that may impact travel operations, every effort will be made to secure favourable outcomes for our guests.
However, such situations are largely dependent on third-party policies and approvals, including those of hotels, airlines, and embassies. In such cases, the final decision rests solely with these third-party service providers, and JustWravel shall be bound by their terms and conditions.
Any refunds or credits extended to guests will be processed in accordance with the amount received or approved by the respective vendors.
In case you wish to cancel the trip, the cancellation charges applicable will be as per the airline guidelines.
Visa fees remain non-refundable under all circumstances.
Q1: What kind of messages will I receive once I book a trip?
A: You'll receive all transactional messages about your booking via WhatsApp, email, and SMS.
Q2: What happens if I submit incorrect details for Adventure Travel Insurance?
A: Incorrect or incomplete details may lead to claim rejection, and JustWravel will not be responsible for such outcomes.
Q3: What if there's an emergency situation like a pandemic or war affecting my trip?
A: The Emergency Case Cancellation Policy overrides all other policies in such scenarios, offering specific refund or credit note provisions.
Q4: Can I voluntarily discontinue a trip midway?
A: Yes, you can submit a written request to the Trip/Trek Leader. However, no refunds are provided once the trip has commenced.
Q5: If JustWravel cancels the trip, what options do I have?
A: You can either shift your booking to a future batch at no extra cost or avail refunds/credit notes based on the cancellation timeline.
Q6: Is the booking amount refundable?
A: No, the booking amount is non-refundable but will be issued as a credit note with lifetime validity if eligible.
Q7: How long are credit notes valid?
A: Credit notes issued by JustWravel have lifetime validity, redeemable on any future trip.
Promotions:
At our heart, we're all about sharing the magic of our tours with you! Whether through captivating photos, thrilling videos, or awesome brochures, we love showcasing the incredible experiences that await. While you're on tour with us, we might capture some memorable moments – snapping photos, shooting videos, or recording audio to share on our website, social media, and other promotional materials. The best part? No need for special permissions or payment for starring in our promotional content!
License and Travel Documents:
Before embarking on your adventure, it's essential to ensure all your travel documents are in order, including visas and other necessary paperwork. Plus, don't forget to bring your ID and confirm you're at least 18 years old to join us. Keep in mind that if a country/place doesn't grant you entry, we won't be able to issue a refund. Additionally, having a valid motorcycle license and any required documentation is a must.
Indemnification:
In the rare event that you cause any issues during the tour, you may be responsible for covering associated costs.
Privacy Policy:
Rest assured, we prioritize the safety and privacy of your information and will only share it when necessary.
Amendment and Modifications:
Keep in mind that we may update these terms, and by continuing to use our services, you agree to abide by the latest version.
Waiver:
Our leniency in some situations does not mean we're giving up our rights.
Severability:
If any terms are deemed illegal or unenforceable, the remaining ones still apply.
Governing Law:
In case of any disputes, all the legal matters will be governed under the jurisdiction of Gautam Buddh Nagar district only.
Termination:
Remember, we reserve the right to discontinue our services if there's a breach of the rules.
Complaints, Suggestions & Comments:
Your feedback is invaluable to us! Whether you have a complaint, a suggestion, or a comment, please don't hesitate to share it with us during the tour or via email within 28 days of the issue. We're here to make your experience exceptional!
Itinerary Changes:
Flexibility is key in travel. In unforeseen circumstances like natural disasters or events beyond our control, we might need to adjust the tour plan or even cancel it. To ensure a tour happens, we require at least four bookings, and if things change or we don't meet the minimum bookings, we'll promptly refund your money.
Booking, Cancellations, and Refund:
While prices can fluctuate, we'll always provide you with the final cost when you make your booking. Full payment is necessary before we send you any travel documents. Please note that if you miss the tour or decide to leave early, any additional expenses are your responsibility.
Revision Fees:
Making changes to your tour date or itinerary comes with additional costs, especially if these changes occur within 45 days of the tour date – it's similar to canceling.
Cancellation for Non-Payment:
To secure your booking, it's crucial to make payments on time. Failure to do so may result in the cancellation of your booking along with associated fees.
Cancellation by You:
Keep in mind that your initial deposit is non-refundable. If you need to cancel more than two months before the tour, you'll receive your balance payment back within 45 days. However, cancellations made later or during the tour won't be eligible for refunds.
Refund:
For refund requests, our team will determine the appropriate amount, and please allow up to 10 days for processing. Please note that no refunds will be provided for unused services.
Credit Notes:
| Trip Category | Days (*) |
|---|---|
| Weekend Getaways | Upto 16 Days |
| Bike & Backpacking | Upto 30 Days |
| Treks | Upto 21 Days |
| Domestic Customized Tours | Upto 30 Days |
| International Tours | Upto 60 Days |
Credit note is transferable
Credit note can not be used by anyone for the same trip for which a credit note is issued.
Credit note can not be used in lieu of booking amounts. If a person wants to use the credit note for any future trip, he is supposed to pay the booking amount first(booking amount depends on the trip vertical) and then the credit note will be adjusted from the rest of the due amount. In case the credit note is of a higher amount than that of the new trip cost then the differential amount will be converted into credit note only.
There is no expiry date of the Credit note.
Credit notes can not be clubbed. i.e. Multiple Credit notes can not be used for a single trip.
Proprietary Rights:
Our website and materials are protected by copyright and other legal measures. Please respect these rights and obtain permission before any use.
No Warranty:
While we strive to provide accurate information, please understand that our content is offered "as is," and we can't guarantee perfection.
Disclaimer of Liability:
We want you to have a safe and enjoyable experience, but we can't assume responsibility for accidents, lost luggage, delays, or fines that may occur during the tour.
Exclusions and Limitations:
We believe our liability limits are fair and reasonable, and we appreciate your understanding.
Tour price is subject to change as per the occupancy on the tour.